Privacy Policy
Last updated: January 1, 2025
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and password when you create an account
- Billing and shipping address when you place an order
- Payment information processed securely through Square (we do not store card numbers)
- Messages you send us through contact forms
- Product reviews and ratings you submit
We also automatically collect certain information when you visit our site, including your IP address, browser type, pages visited, and referring URLs via standard server logs and analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders and send order confirmations
- Manage your account and provide customer support
- Send transactional emails such as shipping notifications
- Send promotional emails if you have opted in (you may opt out at any time)
- Improve our website, products, and services
- Detect and prevent fraud and abuse
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and processing orders (e.g., Square for payment processing, shipping carriers for delivery)
- Law enforcement when required by law or to protect our rights or the safety of others
- Business successors in connection with a merger, acquisition, or sale of assets
4. Cookies
We use cookies and similar tracking technologies to enhance your experience on our site. Cookies help us remember your preferences, keep you logged in, and understand how visitors use our site.
You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.
5. Data Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit and secure storage practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We encourage you to use a strong, unique password for your account and to notify us immediately if you suspect unauthorized access.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing communications at any time
- Lodge a complaint with your applicable data protection authority
To exercise any of these rights, please contact us using the information below.
7. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Capital City Warehouse1812 E Cesar Chavez St
Austin, TX 78702
support@capitalcitywarehouse.net
1-800-555-0199